Payment Options
We accept Cashiers Check, Company Check (Upon Approval), Visa and Master Card. Initial custom connecting rod orders require a 50% deposit prior to order processing. Acceptable methods of payment for international orders may be made by credit card or by wire transfer. Please ask your sales representative for details. All orders will be charged the applicable sales tax unless a completed resale card is submitted and on file.
Shipping
Shelf orders are normally shipped same day via United Parcel Service if submitted by 2:00 PM Pacific Standard Time. Next Day Air, 2nd Day, 3 Day Select and ground service are available. Customer assumes responsibility for all freight charges. All Drop shipments will incur a $10.00 fee. An additional $10.00 charge will be added for all non-UPS International shipments.
Return Policy
All returns are subject to a 10% restocking fee. Returns must be made within 90 days and in new unused condition. All returns require a Return Merchandise Authorization (RMA) number. We will only accept returns purchased directly from Carrillo with the original invoice number and date for each item returned for credit. Custom Connecting rods are not returnable.
Notice
Due to the nature of performance applications, all Carrillo Connecting Rods are sold without any expressed or implied warranty of merchantability or fitness for particular purpose. Carrillo shall not, under any circumstances, be liable for any special, incidental or consequential damages, including, but not limited to, damages or loss of other property or equipment, loss of profits or revenue, cost of purchased or replacement goods, or claims of customers of the purchaser which may arise and/or result from sale, installation or use of these parts. Carrillo reserves the right to make product improvements/changes without notice and without incurring liability with respect to similar products previously manufactured. A $30 fee will be charged for each returned check.
A 1.5% per month finance Charge will apply for all balances over 30 days.
Guarantee
Technological advances are constantly made in the high performance engine business; many components that are adequate today, will be outdated and unacceptable tomorrow. For this reason, we at Carrillo are continually testing both our connecting rods and fasteners to assure our customers that we offer the highest quality connecting rod assembly. Carrillo’s enviable reputation in the industry and the proven success of our H-Beam and more recently, our A-Beam, configuration has led competitors throughout the world to copy our design. Watch for counterfeits. These imitations do not employ our sophisticated methods of certification and inspection. Consequently, these parts cannot approach the high quality component that Carrillo produces. Look for Carrillo rods with our logo laser etched and a 5-digit number stamped on the side of the cap. Our obligation to the high performance engine business is that only the finest quality materials, workmanship and inspection procedures are documented and accepted. This is our guarantee to you, our customer.
Engine Assembly & Modification
We guarantee the quality of the steel, the forging, the heat treat process, and the dimensional sizes. We have no control over the assembly or customer modification of the connecting rod in the engine. There are no further guarantees either expressed or implied by CARRILLO INDUSTRIES or any of their agents or representatives. CARRILLO INDUSTRIES reserves the right to alter the design or initiate product changes without incurring liability or obligation with respect to similar products previously manufactured by this concern.